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frantivelexa
Business Planning Excellence

Privacy Policy

Your privacy matters to us. Learn how we protect and handle your personal information.

Last Updated: January 15, 2025

Information We Collect

At frantivelexa, we collect various types of information to provide you with exceptional business planning services and improve your experience on our platform. Understanding what we collect helps you make informed decisions about sharing your information with us.

  1. 1
    Personal Information: We collect your name, email address, phone number, and company details when you register for our services or contact us. This information helps us personalize your experience and communicate effectively about your business planning needs.
  2. 2
    Business Data: Information about your business operations, financial goals, industry sector, and planning objectives that you voluntarily provide through our platform. This data enables us to offer tailored recommendations and educational content.
  3. 3
    Usage Information: Details about how you interact with our website, including pages visited, time spent on different sections, and features utilized. We use this data to enhance our platform and create better learning experiences.
  4. 4
    Technical Data: Your IP address, browser type, device information, and operating system details. This information helps us ensure our platform works properly across different devices and troubleshoot technical issues.
  5. 5
    Communication Records: Correspondence through email, phone calls, or our contact forms, including any feedback or questions you share with our team. We maintain these records to provide consistent support and improve our services.

We never collect sensitive financial information like bank account numbers or credit card details through our educational platform. All payment processing is handled securely through third-party processors.

How We Use Your Information

Your information serves multiple purposes in helping us deliver valuable business planning education and support. We believe in transparency about how your data contributes to your learning experience and our service improvements.

  • Providing personalized business planning guidance and educational content tailored to your industry and experience level
  • Communicating important updates about our programs, new learning materials, and relevant business planning insights
  • Improving our platform functionality based on user behavior patterns and feedback we receive from the community
  • Offering customer support and responding to your inquiries about our services and educational programs
  • Conducting research to develop new educational content and enhance existing learning materials
  • Ensuring platform security and preventing unauthorized access or fraudulent activities
  • Complying with legal obligations and maintaining proper records as required by Canadian business regulations

We focus on using your information to enhance your educational journey rather than for aggressive marketing. Our goal is building long-term relationships through valuable content and support, not overwhelming you with promotional materials.

Information Sharing and Disclosure

We maintain strict controls over how your information is shared and take your privacy seriously. Understanding when and why we might share information helps you stay informed about your data's journey.

  1. 1
    Service Providers: We work with trusted third-party companies that help us operate our platform, process payments, send communications, and analyze website performance. These partners are contractually required to protect your information and use it only for specified purposes.
  2. 2
    Legal Requirements: We may disclose information when required by law, court orders, or government regulations. This includes cooperating with law enforcement investigations or protecting our legal rights and those of our users.
  3. 3
    Business Transfers: If frantivelexa is acquired, merges with another company, or undergoes significant restructuring, your information may be transferred as part of that transaction. We would notify you beforehand and ensure continued protection of your data.
  4. 4
    Aggregated Data: We may share anonymized, aggregated statistics about our users with partners or in public reports. This data cannot be used to identify individual users and helps demonstrate the impact of business planning education.

We never sell your personal information to third parties for marketing purposes. Your data is not a commodity to us – it's a responsibility we take seriously.

Your Privacy Rights

You have significant control over your personal information and how we use it. These rights empower you to make decisions about your data and ensure we're handling it according to your preferences.

  • Access Rights: Request a copy of all personal information we hold about you, including how we obtained it and how we've used it
  • Correction Rights: Update or correct any inaccurate or incomplete personal information in our systems
  • Deletion Rights: Request deletion of your personal information, subject to legal and contractual obligations
  • Portability Rights: Receive your personal information in a structured, commonly used format for transfer to another service
  • Objection Rights: Object to certain types of processing, including direct marketing communications
  • Restriction Rights: Request that we limit how we process your information in specific circumstances
  • Withdrawal Rights: Withdraw consent for processing activities that require your explicit consent

To exercise these rights, contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity before proceeding with certain requests.

Data Security and Protection

Protecting your information requires multiple layers of security measures and ongoing vigilance. We invest significantly in safeguarding your data against unauthorized access, alteration, disclosure, or destruction.

  1. 1
    Technical Safeguards: We use industry-standard encryption for data transmission and storage, secure servers with regular security updates, and multi-factor authentication for administrative access. Our systems undergo regular security audits and vulnerability assessments.
  2. 2
    Physical Security: Our servers are housed in secure data centers with restricted access, surveillance monitoring, and environmental controls. Only authorized personnel can access these facilities under strict security protocols.
  3. 3
    Access Controls: We limit access to your personal information to employees and contractors who need it for their job responsibilities. All personnel receive privacy training and sign confidentiality agreements.
  4. 4
    Incident Response: We maintain detailed procedures for detecting, investigating, and responding to potential security incidents. In case of a data breach affecting your information, we'll notify you promptly and take immediate steps to minimize impact.

While we implement strong security measures, no system is completely immune to threats. We encourage you to use strong, unique passwords for your account and notify us immediately if you suspect unauthorized access.

Data Retention and Deletion

We retain your information only as long as necessary to fulfill the purposes outlined in this policy and meet our legal obligations. Our retention practices balance your privacy rights with practical business needs and regulatory requirements.

  • Active account information is maintained while your account remains active and for up to three years after account closure
  • Communication records are kept for five years to maintain service continuity and resolve potential disputes
  • Financial transaction records are retained for seven years to comply with Canadian tax and business regulations
  • Website usage data and analytics information are typically deleted after two years unless aggregated for statistical purposes
  • Marketing communication preferences are maintained until you opt out or request deletion
  • Legal compliance data may be retained longer when required by specific regulations or ongoing legal matters

You can request early deletion of your information at any time. We'll honor these requests except where retention is required by law or necessary to resolve disputes and enforce our agreements.

International Data Transfers

While frantivelexa operates primarily in Canada, some of our service providers and partners may process your information in other countries. We ensure appropriate safeguards are in place to protect your information regardless of where it's processed.

When transferring information internationally, we rely on adequacy decisions, standard contractual clauses, or other approved transfer mechanisms to ensure your data receives equivalent protection. We regularly review our international data processing arrangements to maintain high privacy standards.

If you have concerns about international transfers of your information, please contact us to discuss your specific situation and available options.

Children's Privacy

Our services are designed for adults engaged in business planning and are not intended for children under 16 years of age. We do not knowingly collect personal information from children, and if we discover that we've inadvertently collected such information, we'll delete it promptly.

Parents and guardians who believe their child has provided personal information to us should contact us immediately. We'll investigate the situation and take appropriate action to protect the child's privacy.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we'll notify you through email or prominent notices on our website.

We encourage you to review this policy regularly to stay informed about how we're protecting your information. Continued use of our services after policy changes indicates your acceptance of the updated terms.

For minor updates that don't materially affect your rights, we'll update the "Last Updated" date at the top of this policy without additional notification.

Contact Us About Privacy

If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, we're here to help.

frantivelexa Privacy Team
430 Notre Dame Ave Suite 205
Sudbury, ON P3C 5K7, Canada
Email: info@frantivelexa.com
Phone: +1 (416) 633-9670

We typically respond to privacy inquiries within two business days and will work with you to address any concerns about your personal information.